Refund Policy

We want you to feel confident trying premium features in Narasi AI. That’s why we offer a 7-day refund policy based on unused credits for subscription plans only. Please note that one-time credit packs are non-refundable.

Eligibility

You may request a refund within 7 days of purchase if:

• You have used less than 20% of your allocated credits.
• Your request is made within 7 days of the original purchase date.
• The credits were not granted as part of a free trial or bonus offer.
• There were no violations of our Terms of Service or abuse of the system.

Non-Refundable Cases

• One-Time Credit Packs: Credit packages purchased as a one-time transaction (non-subscription) are strictly non-refundable.
• Consumed credits are strictly non-refundable. Generating content incurs API costs on our end, so we cannot refund credits that have already been used.
• Subjective Quality: Because AI generation is non-deterministic, dissatisfaction with the quality or stylistic output of the generated content does not qualify for a refund of consumed credits.

How it works

• If eligible, we’ll issue a partial refund based on unused credits.
• Prorated refunds are rounded down to the nearest cent.
• Once a refund is processed, the corresponding unused credits will be revoked from your account.

To apply for a refund, please go to your Billing & Credits page, or contact [email protected].